DELIVERY INFORMATION

  1. If your order is over AED 100, we will ship it free anywhere in the UAE.
  2. AED 10 Flat Rate Shipping for orders less than AED 100

How long will it take to get my order?

We work hard to ship your order as fast as possible. Most customers receive their orders within the day or next day basis.

Do I need to be there to sign for it?

No, any member of your choice can receive the order.

What if…

I have a P.O box address?

Sorry, we are unable to ship to P.O boxes or military addresses.

I’m not home?

Drivers will first try to get you at home or leave it with any family member.

Tracking Your Order

You can track your order by calling +971 565 9090 53

Do you ship outside the UAE?

Yes, but custom fees will apply once the order arrives to your country.

Risk of loss

All items purchased from petbox.ae are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

If there are any shortage in stock one of our sales representatives will call you to update you of the shortage item.