WHAT INFORMATION WE COLLECT
Information you give us. We collect and maintain information that you may provide to us such as when you enter information on our site or provide information to us in any manner, whether via chat, e-mail and/or telephone or other means, this information may include your name, residential and/or business address, shipping address, billing address, telephone number(s), email address and other information you choose to provide for example, when you set up your account and/or make online purchases, you will be asked to provide information necessary to facilitate the transaction, when you enter our promotions or anything like that, you may be asked for information necessary to fulfill the promotion, when you post comments or other content on our site (e.g. Product reviews), anything you post will be available to us as well as visitors to our site, when you post information about us on social networking sites, we may collect such information, when you contact our customer service representatives, we collect additional information you choose to provide our representatives. We also collect information about your pet(s), including name, breed, gender, birth date, veterinary information and photos. All these information will not be shared with anyone else under any priority.
Information automatically collected. We may automatically collect information about you. The information includes and is not limited to, browser information, operating system information, device IP, device information, IP address and the date, time, length of stay. For any quires you can mail to email@example.com.
+971 565 9090 53
DO NOT TRACK SIGNALS
Our site does not support “Do Not Track” preferences that may be available in your browser to inform websites that you do not want them collecting certain types of information. If you activate the “Do Not Track” setting in your browser, our site is not capable of satisfying the preferences you add.
If you wish to opt-out of any marketing communications or make corrections to information on your account, please access your account and change your preference on ”Account” and “Account Details” or contact us directly at firstname.lastname@example.org. Please note that removal of user information from our database will not stop marketing or advertising content that is generated for distribution or is otherwise queued for transmission to you prior to the time when we can implement your request. Following receipt of a request from you, we will take reasonable steps to delete your information.
If you establish an account, you may receive certain types of communications even if you have not opted-in to receive them because these types of communications may be necessary in order to maintain an account on the site.
HOW TO UPDATE INFORMATION
Frequently Asked Questions
How do I contact customer service?
You can call +971 565 9090 53
What are your customer service hours?
Our agents are available from 9AM till 6PM, Saturday to Thursday.
How much is shipping?
- Orders of AED 100 and over are FREE!
- Orders under AED 100 are a flat rate of only AED 10.
How long does it take to get my order?
Orders will usually be shipped within 1-2 days.
Can I track the status of my order?
You can call +971 565 9090 53 to track the order!! We’d love to hear from you.
Who will be delivering my order?
We ship via own delivery system and also provide you with the fastest and most reliable service available with professional sales representatives.
Do I need to be there to sign for it?
Nope! If you are not at home, any member of your choice can receive the order.
Do you ship to P.O boxes?
We don’t ship to P.O boxes
Do you charge tax?
We charge federal VAT tax i.e 5% for items shipped to UAE destinations.
Do you ship intentionally?
Yes, but custom fees will apply once the order arrives to your country.
Do you work with shelters and other pet-related organizations?
No, but we are working on it.
What is your return policy?
We want you happy so it’s best in the business. Read our Return Policy.
If we feel delivery delay what should we do?
Call +971 565 9090 53 to track your orders.
How is this cash on delivery works?
Provide cash in AED upon the delivery of your order.
Can I pickup directly?
We don’t want you to waste your fuel. We will deliver your orders as soon as possible.