Information you give us. We collect and maintain information that you may provide to us such as when you enter information on our site or provide information to us in any manner, whether via chat, e-mail and/or telephone or other means, this information may include your name, residential and/or business address, shipping address, billing address, telephone number(s), email address and other information you choose to provide for example, when you set up your account and/or make online purchases, you will be asked to provide information necessary to facilitate the transaction, when you enter our promotions or anything like that, you may be asked for information necessary to fulfill the promotion, when you post comments or other content on our site (e.g. Product reviews), anything you post will be available to us as well as visitors to our site, when you post information about us on social networking sites, we may collect such information, when you contact our customer service representatives, we collect additional information you choose to provide our representatives. We also collect information about your pet(s), including name, breed, gender, birth date, veterinary information and photos. All these information will not be shared with anyone else under any priority.

Information automatically collected. We may automatically collect information about you. The information includes and is not limited to, browser information, operating system information, device IP, device information, IP address and the date, time, length of stay. For any quires you can mail to support@petbox.ae.


By choosing to visit our site, you agree that any dispute over privacy or the terms contained in this privacy policy will be governed by the law of UAE, without reference to the choice of law or conflicts of law principles thereof, and will be subject to the dispute resolution clause contained in the terms of use applicable to the site. You also agree to abide by any limitation on damages contained in the terms of use of our site.


If there are any questions regarding this privacy policy you may contact us using the information below.

+971 565 9090 53



Our site does not support “Do Not Track” preferences that may be available in your browser to inform websites that you do not want them collecting certain types of information. If you activate the “Do Not Track” setting in your browser, our site is not capable of satisfying the preferences you add.


If you wish to opt-out of any marketing communications or make corrections to information on your account, please access your account and change your preference on ”Account” and “Account Details” or contact us directly at support@petbox.ae. Please note that removal of user information from our database will not stop marketing or advertising content that is generated for distribution or is otherwise queued for transmission to you prior to the time when we can implement your request. Following receipt of a request from you, we will take reasonable steps to delete your information.

If you establish an account, you may receive certain types of communications even if you have not opted-in to receive them because these types of communications may be necessary in order to maintain an account on the site.

We reserve the right to retain any information reasonably necessary to appropriately document our business activities and for archival and record retention purposes. We will store information about you as long as reasonably necessary for the purposes described in this privacy policy.


You may correct or update information collected about you through our site by contacting us at the address noted at the end of this privacy policy below or by editing your information and preference in the “Account Information” page. Following receipt of a request from you, we will take reasonable steps to update or correct your information.

Frequently Asked Questions

How do I contact customer service?

You can call +971 565 9090 53

What are your customer service hours?

Our agents are available from 9AM till 6PM, Saturday to Thursday.

How much is shipping?

  • Orders of AED 100 and over are FREE!
  • Orders under AED 100 are a flat rate of only AED 10.

How long does it take to get my order?

Orders will usually be shipped within 1-2 days.

Can I track the status of my order?

You can call +971 565 9090 53 to track the order!! We’d love to hear from you.

Who will be delivering my order?

We ship via own delivery system and also provide you with the fastest and most reliable service available with professional sales representatives.

Do I need to be there to sign for it?

Nope! If you are not at home, any member of your choice can receive the order.

Do you ship to P.O boxes?

We don’t ship to P.O boxes

Do you charge tax?

We charge federal VAT tax i.e 5% for items shipped to UAE destinations.

Do you ship intentionally?

Yes, but custom fees will apply once the order arrives to your country.

Do you work with shelters and other pet-related organizations?

No, but we are working on it.

What is your return policy?

We want you happy so it’s best in the business. Read our Return Policy.

What is your Privacy Policy?

Your privacy is very important for us. Read our Privacy Policy.

If we feel delivery delay what should we do?

Call +971 565 9090 53 to track your orders.

How is this cash on delivery works?

Provide cash in AED upon the delivery of your order.

Can I pickup directly?

We don’t want you to waste your fuel. We will deliver your orders as soon as possible.